How Can We Help?
Owned and operated by Nexis Outdoor, our team is ready to help with orders, product questions, or planning your perfect outdoor space.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free shipping is available on most Continental U.S. orders (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment directly from the carrier's website.
What is your return policy?
We offer 30-Day Returns on eligible items. For full details on how to start a return and what qualifies, please review our Return Policy page or send us a message.
Can I exchange an item for a different product?
If you would like to swap a pergola size, a different patio furniture set, or another product entirely, contact us within 30 days of delivery. We will walk you through the exchange process.
How do I choose the right robot lawn mower for my yard?
The best fit depends on your yard size, slope, and layout. Send us your yard details and we can suggest a model designed to handle your specific terrain and mowing needs.
What materials are your pergolas and gazebos made from?
Materials vary by model and may include powder-coated aluminum, galvanized steel, or weather-resistant composite framing. Each product page lists the specific materials and construction details for that item.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Business Hours
Our Commitment To You
Responsive Support
Questions about mowers, pergolas, or patio sets are answered within one business day.
Secure Checkout
Your payment and personal information are protected with industry-standard encryption at every step.
30-Day Returns
Not the right fit for your space? Our return policy gives you 30 days to make it right.
Free Shipping
Most orders ship free within the Continental U.S. (excludes AK/HI), with handling in 1 to 3 business days.
