Return and Refund Policy

This Return and Refund Policy is issued by Nexis Outdoor, the operator of Nexis Outdoor.

Effective Date: August 18, 2026

1. Overview

At Nexis Outdoor, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through nexisoutdoor.com.

Summary

  • Region: United States
  • Return window: Contact us within 48 hours of delivery to request a return or report an issue. Approved eligible products must be returned within 30 days of delivery.
  • Return eligibility: Accepts returns for both defective and non-defective products if they meet policy conditions
  • Return shipping: Customer is responsible for return shipping on change-of-mind returns. We cover return shipping for items that arrive defective, damaged, or incorrect.
  • Restocking fee: 25% of the product price on approved non-defective returns (waived for defective, damaged, or incorrect items). As a category-specific exception, opened or mapped robotic mowers are subject to a 15% manufacturer restocking fee.

2. Contact Information

To start a return or report damage, contact our customer service team:

Hours: Monday to Friday, 9am to 5pm MST

3. Eligibility for Returns

Returns are accepted under the following conditions:

  • The item arrived damaged, defective, or incorrect
  • The customer wishes to return a new item within the policy window
  • The customer contacted Nexis Outdoor within 48 hours of delivery to request a return or report a damaged, defective, or incorrect item
  • The product is returned within 30 days of delivery
  • The item is unused and includes all original packaging and accessories

Items must be in new condition. Used or installed products cannot be returned unless defective upon arrival, except where a category-specific return provision below states otherwise.

4. Reporting Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Include:

  • Your order number
  • Photos clearly showing the damage or issue
  • A brief description of the problem

We will review the information and, if approved, provide return instructions. For defective, damaged, or incorrect items, we cover the cost of the return at no charge to you.

5. Return Shipping and Fees

For change-of-mind or non-defective returns, the customer is responsible for return shipping costs. For items that arrive defective, damaged, or incorrect, we cover return shipping at no cost to you. Please ship approved returns within 7 days of approval.

Restocking Fee: Non-defective returns are subject to a 25% restocking fee based on the product price. This amount will be deducted from your refund total. Defective, damaged, or incorrect items, and exchanges for the same item, are not charged a restocking fee.

Robot Mower Returns

As a category-specific exception to the general restocking fee above, opened or mapped robotic mowers are subject to a 15% manufacturer restocking fee. Please contact Nexis Outdoor before returning a robotic mower so we can confirm return eligibility and provide the appropriate return instructions.

For defective, damaged, or incorrect items, contact us first so we can arrange the return at no cost to you.

6. Return Authorization and Destination

Do not ship a return before receiving authorization and return instructions from Nexis Outdoor.

Approved returns must be sent only to the return location provided by our customer service team. Return destinations may vary depending on the product or manufacturer.

Do not ship products to the business address listed on this website or directly to a manufacturer unless specifically instructed to do so by Nexis Outdoor.

When applicable, we will provide the required return label or return shipping instructions after your return has been approved. Returns sent without authorization or to an incorrect address may experience delays or may not be eligible for processing.

7. Refunds and Replacements

  • After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies
  • Refunds are issued to the original payment method within 14 days after we receive and inspect the return
  • If you prefer, we can send a replacement item instead of a refund

8. Exchanges

We accept exchanges for both defective and non-defective products as long as they meet the return conditions. Replacement items are shipped once the returned item is received and approved.

9. Non-Returnable Items

We cannot accept returns for:

  • Returns or issues for which the customer did not contact Nexis Outdoor within 48 hours of delivery
  • Items damaged due to misuse or neglect
  • Personalized, custom-made, or perishable goods
  • Intimate or sanitary products such as underwear, swimwear, or personal care items (unless sealed and unused)
  • Gift cards and downloadable digital items

10. Cancellations

  • Orders may be canceled before shipment for a full refund
  • Once shipped, cancellations are not possible. You must follow the return process outlined above.

11. Legal Rights

This policy does not affect your rights under U.S. consumer protection law.

12. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting.

By purchasing from Nexis Outdoor, you agree to this Return and Refund Policy.

Nexis Outdoor
support@nexisoutdoor.com
602-900-9273
101 N First Avenue Suite 2325 1481, Phoenix, AZ, 85003, United States